for clients
The Street Co’ 5 years' Warranty
Unlike most companies, we at Street Co’ are here to make sure your displays are covered when you need them most. We cover our panels from edge to edge, pixel to pixel including all aspects of your LED tiles.
free
of any defects in workmanship and materials under normal use as intended
3 years FREE WARRANTY fROM the original dispatched day
Customized Service Programs
offsite correlation & monitoring
Replace and Repair Defective Components
The purchase price does not include any on-site support, service or maintenance, but additional
coverage can be negotiated
24/7 TECHNICAL SUPPORT ASSISTANCE
QUALITY PRODUCT OUT OF THE BOX
CUSTOMIZED SERVICE CONTRACTS
TIME SENSITIVE SOLUTIONS
Street Co’
refurbished
warranty
We cover all refurbished-by-Street Co’ products with a 3 years free warranty, you can extend with our different programs.
Street Co’
extended
warranty
Take advantage of our Street Co’ extended warranty program and enjoy up to 5 worry-free years of ownership, as you increase the length of your standard limited warranty. It’s the same coverage, just longer. Have any questions? Contact our aftersales team: [email protected]
What isn’t
covered?
Our standard limited warranty—and by extension, our extended warranty--doesn’t cover services such as cleaning.
Repair & Maintenance services
Whatever the situation, Street Co’ repair services are here for you, with fast turnaround times and quality workmanship. Street Co’ accredited service technicians do their best to restore your equipment to working order, for both warranty and out-of-warranty repair. Street Co’ maintenance services help optimize the safety, efficiency, brightness and lifetime of your Street Co’ product installation.
Street CO’ displays are designed to help you communicate with your audience. That’s a big deal to any company, and because it’s a big deal for you, it’s a big deal for us. That’s why we’re backing our innovative displays with a warranty that’s worth something to you: Our six year, Street Co to Pixel Warranty backs your display all the way down to the individual LED pixel. And we are the only ones who do.
What Our Warranty Means to You
While individual pixels may fail, we won’t. We provide you an industry-leading warranty because when you are truly serious about something, you stand behind it. We guarantee that we’ll hold up this end of the bargain because that is how we do business. With bright thinking and American designed and assembled displays, we know that you won’t find a higher quality group of engineers, designers or manufacturing team that stands behind their product than right here at Street Co’. And were always just a phone call away!
If a single pixel on your display goes out, we’ll replace it for 6 years, so that your display will always be in tip-top condition. This warranty covers the entire display from corner to corner, including all parts and DIU devices, sold by Street Co’ to purchasers, effective from the date of shipment. Street Co’ warrants that the display will be free from defects in material and workmanship under normal use as intended by us for the entire warranty period.
This Standard Limited Warranty applies to all displays sold by Street Co’, Inc. to End Users, Resellers or Distributors, unless otherwise stated (these displays are referred to in this Warranty as a “Display” or the “Displays”). As used in this Warranty, the term Display includes the associated Street Co’DIU devices.
Effective Date: The effective date for the beginning of Warranty Period is from the date of shipment of a Display from Street Co’ directly to an End User or the first date of shipment of a Display by a Street Co’ Reseller or Distributor to their customer.
Warranty: Street Co’ warrants to the End User that the Display will be free from defects in material and workmanship under normal use as intended by Street Co’ for the standard Warranty Period. This warranty applies only to the Display as originally installed at the End User’s location and does not cover Displays resold beyond the initial installation, nor displays used as rentals or other temporary installations.
Standard Warranty Period: Five Years for all Display components and parts, including DIUs (the “Warranty Period”).
WARRANTY EXCLUSIONs
This warranty does not cover
(a) Display damage or loss including theft occurring during shipment from Street Co’ facilities to the End User or distributor. Displays sold by Street Co’ are EXW (ExWorks), crated, at the Street Co’ shipment facility (Incoterms 2010), and End Users are responsible for obtaining appropriate insurance there on (failure of Displays at the time of installation is covered under this Warranty)
(b) Display damage or failure to LEDs beyond the recommended life. Generally, Street Co’LEDs have a recommended life of ten years.
(c) Display damage or failure associated with connecting or interfacing a Display with a device that has not been approved by by Street Co’.
(d) Display damage or failure associated with any repairs to the Display within the Warranty Period by any repair personnel who have not been authorized or approved by Street Co’.
(e) Display damage or problems caused by the use of non-approved replacement parts by unauthorized repair personnel.
(f) Display damage or failure caused by misuse, improper handling, improper moving, improper power source attached, accidents, fire, flood, lightning, earthquake or other natural disaster or man-made disasters including power surge(s), vandalism, terrorism, tampering, environmental conditions, inappropriate storage and any unsecure mounting or hanging.
(g) Display damage or failure caused by improper installation/alignment or set-up or by service personnel who have not been approved by Street Co’.
(h) Display damage or failure caused by any Display modifications except as performed by Street Co’ personnel or their authorized Service Partners.
(i) Display damage or failure caused by use of Displays while in motion unless on a platform or other movable device specifically approved by Street Co’.
(j) Use of Displays beyond Street Co’factory authorized tolerances which are set or calibrated by Street Co’prior to shipment.
(k) Display failure due to normal wear and tear including rips and dents.
This warranty does not apply (i) to any Displays or DIU devices where the serial number has been removed or obliterated or (ii) to any Displays sold by a Reseller to an End User and then resold or rented. Failure to perform appropriate regular maintenance as required and in accordance with the maintenance schedule specified by Street Co’will void this warranty.
EndUsers/Customers are required to use appropriate shipping materials to return Displays (we recommend retaining the original packaging/crating and shipping materials, where possible). In the unlikely event components of the Display need to be returned to Street Co’,the End User/Customer is required to pay the shipping and, if located outside the USA, export the components involved for repair to Street Co’who will then pay the return shipping back to the End User/Customer of the repaired or replaced components.
Considered Defect/Failure:
Street Co’will repair or replace a Display Board should even a single pixel fail to operate normally meaning fail to light at all, fail to light a component (RGB), being “stuck” on a color or become intermittent (weakened solder joint); if an electrical or electronic component fails to operate normally (power supply, digital communication boards, display interface unit, etc); or a mechanical failure (excepting non-covered instances listed above) of the Display cabinet or Street Co’ supplied mounting hardware.
Territory and Time of Repair:
The Warranty applies to Displays sold worldwide, however the removal/reinstallation and the shipping of failed components to Street Co’ remains the responsibility of the purchaser. This Warranty does not obligate Street Co’ to provide any on-site warranty service at the location of the Display. Street Co’ offers Service Level Agreements (SLA) that include on-site services, including all repair and maintenance, as well as offering enhancements to the on-site spares kit. There are different levels of SLA available that include various levels of on-site spares and response windows. See your Street Co’ representatives for more details.
WARRANTY PROCESS
Street Co’ or their authorized Service Partner must be notified of the defect during the Warranty Period. The End User/Customer should email [email protected] or notify the appropriate authorized Service Partner immediately on discovering the defect. A Repair Merchandise Authorization (RMA) number will be provided by Return email or at the time of the call. Street Co’ will repair or replace the defective parts without charge during the Warranty Period. Street Co’ will make all reasonable efforts to complete the repair as quickly as practical.
Street Co’ may stage parts at the End User/Customer location. These parts should be kept in a secure and accessible place. If Street Co’ or its authorized Service Partner does not have parts on site, then parts will be sent via overnight delivery at Street Co’ expense during the Warranty Period. Surcharges/duties may apply for shipment of parts to International locations and these will be the responsibility of the End User/Customer.
In making any repair under warranty, Street Co’ or their authorized repair Service Partner may use new or refurbished parts. Street Co’ warrants replacement parts used in making warranty repairs for the remainder of the original Warranty Period.
This warranty may be supplemented or modified by other programs offered by Street Co’ if applicable, including Street Co’ extended Warranty Periods and/ or by express written agreement with Street Co’. This warranty does not apply to obsolete, refurbished or demonstration Displays offered for sale by Street Co’ except as expressly agreed in writing.
EXCEPT AS OTHERWISE EXPRESSLY AGREED BY STREET CO’IN WRITING, THIS WARRANTY APPLIES IN LIEU OF ANY AND ALL OTHER EXPRESS OR IMPLIED WARRANTIES, AND STREET CO’MAKES NO OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, WRITTEN, ORAL OR STATUTORY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR CONDITION OF NONINFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, ALL OF WHICH OTHER WARRANTIES OR CONDITIONS ARE HEREBY EXPRESSLY DISCLAIMED AND EXCLUDED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STREET CO’WILL HAVE NO LIABILITY FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST REVENUES OR PROFITS, WHETHER OR NOT STREET CO’HAS BEEN ADVISED THAT ANY SUCH DAMAGES MAY OCCUR. STREET CO’SPECIFICALLY DISCLAIMS ANY LIABILITY DUE TO DEATH, DAMAGES OR INJURY DUE TO INNAPROPORIATE USE, MOUNTING OR HANGING OF THE SPECIFIED DISPLAYS. THIS WARRANTY IS GOVERNED BY THE LAWS OF THE STATE OF GEORGIA, USA, AND MAY NOT BE ASSIGNED.